This policy applies to all services and products provided by WIDP. By engaging with our services, you agree to comply with the terms set forth herein regarding all financial obligations, payments, and conditions for potential refunds.

All fees for services rendered will be explicitly stated in the formal proposal or contract agreement. Prices are subject to change based on project scope modifications, which will be communicated and agreed upon prior to implementation.

Upon acceptance of a formal quotation, a signed agreement or written confirmation is required to commence services. This confirmation acts as a binding commitment to the project timeline and the associated financial terms outlined within the document.

Payments must be processed according to the schedule detailed in the service agreement. Standard terms typically require an initial deposit prior to project initiation, with subsequent milestone payments as agreed. Late payments may incur additional penalties.

The client is solely responsible for funding all advertising budgets allocated to third-party platforms (e.g., Google Ads, Meta). These budgets are separate from WIDP agency fees and must be maintained to ensure uninterrupted campaign performance.

Setup fees, strategy development retainers, and any funds already spent on third-party ad networks are strictly non-refundable. Intellectual property delivered during the conceptual phase also constitutes a non-refundable deliverable.

Refunds are only considered under exceptional circumstances, such as failure to deliver core agreed-upon services due to internal WIDP operational faults. Such cases require a formal review process and are granted at the sole discretion of the WIDP management team.

Clients must provide written notice of service cancellation conforming to the timeline stipulated in their master agreement. Cancellation does not absolve the client of financial obligations for work already completed or expenses incurred prior to the notification date.

If a client requests a temporary suspension of active campaigns, agency management fees will still apply at a reduced maintenance rate unless otherwise negotiated. Campaigns suspended for more than 60 days may require a reinstatement fee.

WIDP is not liable for the restriction, rejection, or suspension of third-party advertising accounts by platforms (e.g., Meta, Google) due to policy violations intrinsic to the client's product, landing page, or industry. Agency fees remain payable for work executed.

Digital advertising is inherently subject to market variables. WIDP provides professional execution and strategic optimization but does not guarantee specific sales volumes or conversion rates. Therefore, dissatisfaction with market performance is not a valid basis for a refund.

Any disputes regarding billing or invoice discrepancies must be submitted in writing to our billing department within 14 days of the invoice issuance date. Disputes raised after this period may not be recognized.

In the event that a refund is approved by management, the funds will be returned strictly via the original payment method utilized during the transaction. Processing times may vary depending on the financial institution, typically taking between 7 to 14 business days.